If our customers had a lot to say, click the review to read all their kind words.
From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]
The Highlife Sovereign is very, very nice. Once we made the decision to buy it, we could not wait to get it delivered and get right in it. It is even rated to be energy efficient. We’ve been enjoying soaking in it morning and night, and can’t wait to try it this winter!
My experience with Boldt Pools is a situation where completion time was critical and delivery of replacement parts was a challenge the entire service department and field staff worked together and completed my project on time. Thank you staff.
Matt & Josh make the dream team of pool technicians! Their knowledge, friendly demeanor, and informative approach left me with the utmost confidence in having my pool closed for the winter. I hope they’ll be available for my spring opening because their expertise is truly unmatched. I highly recommend them and have been totally satisfied […]
Jordan, please pass along to the owner and those involved that all of your team have been outstanding. The team have been professional, courteous, timely and efficient. As a manager for the world’s largest general insurance company outstanding service is recognized and appreciated.
Tanner and Matt were punctual and completed all work with their crew in a clean and satisfactory manner. We have always used Boldt Pools and will always recommend them.
We ordered an onground pool in the summer of 2020 for install in the Spring of 2021. We were given an estimated start date of construction scheduled for the week of May 10th. With the Covid situation we were bracing ourselves for a phone call saying that they were behind or something but instead we […]
Your company was able to service our pool about 12 days ahead of schedule! Thank you! Shane was very efficient in finding and repairing our leak. He also found that the skimmer is not working properly. The office has already been in touch and will install a new skimmer when in stock.
Boldt Pools and Spas, I highly recommend them! Their team is knowledgeable, friendly, and always willing to go the extra mile to ensure that their customers are completely satisfied. If you are in need of their services, look no further – you will not be disappointed!
The staff from Boldt Pools were always courteous and professional . If we had a question or problem and they didn’t know the answer they found out the\r\nanswer right away. We would recommend the team from Boldt Pools.
I have consistently relied on Boldt for my pool needs and have always found their staff to be extremely helpful and friendly. I greatly appreciate their efforts, as they make the maintenance of my pool feel like less of a burdensome task and more like an enjoyable experience. Their outstanding service truly enhances the fun […]
I just wanted to let you know how amazing your hot tub team is! I dealt with Bill Hendle and he was so awesome to work with and made the whole experience so easy. I bought the hot tub as a gift for my husbands birthday and I was nervous about making such a big purchase […]
We were very pleased with the Pool Service that we received on April 13th 2020! Tony & the other fellow did a great job in servicing our pool. It was such a miserable, rainy, cold day with high winds but both of these guys didn’t seem to be bothered with this terrible weather. I could […]
Early Saturday delivery of hot tub. Professional and friendly and competent. Good explanations of the tub.
Jeremy was very polite and took the time to speak with me and answer my questions. You have a real winner there in Jeremy! We are externally happy with your company and Jeremy, and his work and customer service. We will continue to use your company for all needs in the future.
Your team did an excellent job at social distancing and I was impressed with their efficiency!
I just want to commend the service tech Jeremy who came to our house today to install a new pump on our hot tub. The weather was absolutely lousy and most folks would have cancelled, but not this warrior! He was on site and battled the elements. He is very professional (I had to tell […]
Boldt Pools & Spas installed our pool three years ago and every year we call them for opening, closing and maintenance issues. This year was a bit of a hiccup but Trisha Robbins could not have been more helpful and pleasant. She responded quickly to my emails and requests. She is a true gem to […]
You may recall that I have had issues with my pool liner over the last few years, and you have been more than fair in helping resolve these issues for me. I recently decided to replace my hot tub. I suspect most people would shop around, but I purchased my tub from your store without […]
We have had pool opening done by other companies and find the whole process much better with Boldt. No mess, no fuss and an even better price!
We just had our new heater and filter installed by Matthew and Tanner. They were very efficient and arrived at 8.am; and were done at 9.30 am. What a great job by Boldt once again. We are still enjoying our new liner that was put in last year!
Henley and Matthew were out today to open our pool, they got right to work and had everything finished in half an hour! More than half of our pool deck is actually 6′ high armour stone; this is a task others have shuddered at! They are true professionals and got it done, fast!
Matt and Josh from the Wainfleet branch were fantastic during our pool winterization! They were super polite, patient, and answered all my questions with a smile. Their service was thorough and professional. I’m looking forward to seeing them again in the spring for our pool opening. Highly recommend them to everyone! Thanks for the top-notch […]
We checked out three other local dealers before we settled on your organization, and there was no comparison. Good facilities, well organized, pleasant atmosphere, and a good assortment to choose from. You also have knowledgeable and personal staff. You were helpful in subtly straightening out some misconceptions we had about hot tubs. Your staff invested […]
As usual the technicians were awesome and have the knowledge, skills and ability to do a great job. They were very friendly and respectful. The weather conditions were not good but we didn’t hear a complaint from your crew. They completed the job and I overheard them say “onto the next”. What a great attitude! […]
The correspondence from Boldt was excellent with regard to the pool opening schedule and the technicians were very friendly.
Two years ago I decided to get an inground pool and separate hot tub. I am so happy with the way they constructed my pool. Thanks Jay, Jordan, and Greg for making my backyard look like an oasis!
The staff were very courteous and professional in responding to my questions
Zac and Dax were fast and efficient. They provided a few helpful tips for winter and spring; us being new pool owners that was very appreciated. I would not use anyone else for all our pool needs. All of the Boldt employees I have encountered are friendly and helpful.
Boldt Pools did an amazing job with my liner installation! Mike was always available to answer questions I had regarding the process and was extremely detail-oriented during the installation. He went above and beyond for us! Thank you to Kari as well for great customer service throughout!
The employees, that brought our hot tub were Jay and Mark. They were very polite and knowledgable. It was a pleasure having them delivery our new big treat to ourselves. Bill, our salesman, is great. We are glad we choose Boldt Pools and Spas!
New hot tub cover delivered and perfectly installed by Jeremy! Thank you!
The service I received from Greg and the rest of the staff was excellent from the start and ongoing. Greg helped me pick the hot tub that was right for me and my family and helped set up the delivery and installation with ease. If I have any question I just call or email and […]
We purchased a plug and play hot tub spa from Boldt Pools and the entire process was done professionally and quickly. From day one with the sales department, Bill, to the delivery drivers, Jay and Tom, every aspect and step of our purchase was fantastic! We would highly recommend Boldt Pools for your backyard oasis!
I purchased my Caldera in 2016 from Boldt Pools & Spas and I wish I had done it sooner! Do yourself a favour and buy the Caldera Utopia Tahitian! You will never look back! I enjoy mine everyday after work with a glass of wine! Primo!
My experience with your organization has been amazing. Jay and his staff are extremely knowledgable. They go above and beyond to make sure that you get the tub that’s right for you. Any time we have had an issue with our tub jay & his staff have fixed the problem right away. We have bought […]
We would highly recommend Boldt Pools and Spas. Bill took awesome care of us, educating us on the different kinds of hot tubs & answering all of our questions. He made sure we selected the right tub to meet our needs. He’s very personable & professional. He promptly followed up with us throughout the entire […]
This is our third HotSprings Spa. The first one was perfect, the second one was great and number three has been so perfect so far. We love the multiple, powerful jets and the deep level of relaxation that comes from them.
When deciding to purchase a spa, we did our homework and evaluated several of the top brands. HotSpring Spas stood out as the leader of the elite brands. The entire experience from purchasing the spa from Boldt Pools & Spas, to installation, to finally enjoying the spa every day has been really amazing. We decided […]
We had Tony and Aaron deliver our new hot tub today. Although it wasn’t the best weather for doing the job they were knowledgeable cheerful and efficient. They made what I imagined a daunting task look easy. Very much appreciated.
Amazing experience with delivering of our hot tub! They were so quick with the delivery, super efficient, very helping in answering all of our questions and very pleasant! Cannot recommend enough!
Just purchased a new hot tub! Excellent service in every way! Thanks to Bill, Jess, Jay& Mark!
If you are looking for quality customer service go here! We purchased our hot tub here. Everyone was very knowledgeable and helpful. Highly recommended, thank you.
Early Saturday delivery of hot tub. Professional and friendly and competent. Good explanations of the tub.
I started going to Boldt Pools last year after I purchased my hot tub from them. I have had an amazing experience with them. The staff are very knowledgeable and always friendly. A special thanks to Jay and Greg for guiding me in the right direction. Our hot tub is high quality, and we are in […]
The Highlife Sovereign is very, very nice. Once we made the decision to buy it, we could not wait to get it delivered and get right in it. It is even rated to be energy efficient. We’ve been enjoying soaking in it morning and night, and can’t wait to try it this winter!
My spa is the greatest thing that has ever happened to our home! The Splendor is fun, relaxing and is gentle on our electric bill. I am glad that I made this purchase!
We recently purchased a 4 person Hot Tub from Boldt Pools. Very pleased to say that our salesman Bill was very helpful and knowledgeable about our Hot tub. The hot tub was to arrive 4-6 weeks on Wednesday we were contacted and told it would be coming on June 6th, 2020. Saturday morning we were […]
I purchased a HotSpring Spa’s Grandee last year and wanted to provide you with some feedback on my experience dealing with Matt, Jay, Greg and the service technician. As I understand, I was one of the first Ace Salt Systems installed in this area and had a number of problems with both this system, the lights […]
After searching for both a hot tub brand, model and dealer, we chose the HotSpring Spas Limelight Flash model and Boldt Pools & Spas. We use this spa almost every night. It is a very good looking spa that requires very little maintenance. I can’t say enough about Boldt. Not only does Boldt offer excellent […]
My doctor recommended a hydrotherapy device for my back. We’ve owned two hot tubs previously, so knew what features we wanted. We shopped around and soon learned about the Vacanza Marino hot tub by Caldera Spas, from Bill at Boldt Pools & Spas. We love everything about this tub! The jet speed, jet placement, comfort […]
Working with Brice allowed us to get the pool and hot tub area exactly where we wanted them. Brice was able to offer suggestions based on his experience which we agreed with. The team took any and all of our suggestions. The boys worked super hard, especially hauling the stone and concrete. They were very […]
My back pain and foot pain has become much better in only a few weeks of owning my Vacanza Palatino spa. Soaking in my spa has now become a daily routine. I am very happy overall!
We checked out three other local dealers before we settled on your organization, and there was no comparison. Good facilities, well organized, pleasant atmosphere, and a good assortment to choose from. You also have knowledgeable and personal staff. You were helpful in subtly straightening out some misconceptions we had about hot tubs. Your staff invested […]
I just wanted to let you know how amazing your hot tub team is! I dealt with Bill Hendle and he was so awesome to work with and made the whole experience so easy. I bought the hot tub as a gift for my husbands birthday and I was nervous about making such a big purchase […]
I must say you have been fantastic to work with through our buying process. Pioneer staff is very attentive to details, quick to respond, and does over and above what a lot of sales people lack these days; you have excellent customer service! In the world of so much complaining, I wanted to give you some […]
We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.
Since our purchase, we have directed 2 of our friends to Pioneer for their spa and patio furniture. We’ll be back in the future to “upgrade” our patio set. Once again thank you for your time, professionalism and no-pressure sales approach.
Every single time I come into the store (which is often!), you are always smiling and willing to go out of your way to help
Thanks again for Carlos’ info. He did a great job with our Gazebo, we were very pleased with his work ethic to getting the job done. We are really grateful to you for passing on his info and to him and his crew for doing such a great job.
Thank you so much for your generous donation of the “Norway” Patio Collection. Donations such as this are a critical contribution in running a successful live auction and raising much needed funds for our community hospital emergency room. Thank you for your gift and support Pioneer!
Loving our new patio set – the Royale sectional with sofa, love sea, two ottomans and hydraulic table. With one step the table goes from coffee table height to dining table height! Ashley was great to work with, friendly and efficient, and the guys delivering were friendly and courteous. Well done!
The new set was just delivered and it looks great! Thank you for your support and quick response to this issue. Any company can make a mistake, but it’s how they respond that sets the good ones apart! I’ll definitely recommend you and Boldt Pools and Spas to anyone who asks.
We highly recommend Boldt Pools and Spas (Burlington). We recently purchased a gazebo and patio set from Boldt Pools and Spas in Burlington. They have a great selection of products and very competitive prices (we shopped around before making our purchase). The customer service is excellent and is what makes them stand out from the […]
Just wanted to let you know that Brian and his team were amazing. Such a great bunch of guys and so efficient, tidy, nice to deal with etc. etc. They did a great job and just wanted to pass that on.
Firstly, your quick responses to my email questions were most appreciated, but it is really your in-store assistance that makes you stand out. Being disabled, you’d be shocked at how often I am ignored by sales people. They will often direct questions to whomever is pushing my chair, rather than me. You treated me with […]
We recently purchased a 10′ x 12′ gazebo and a set of patio furniture from the Oakville store. Let me say that the service we received at the store was excellent as usual.
We have used Pioneer for a number of years, and purchased an outside dinning set 2 years ago, uncovering it after the winter we notice an issue with the top of the table, we came back to the store to discuss the issue, Adreanna was on hand to help out. Pioneer contacted the manufacturer who […]
Great experience at Boldt Pools and Spas at the Hamilton Location! We purchased outdoor patio furniture from this location as we found it to be the best priced and the best customer service (we drove from Stratford just for this specific location). Christina Demerjian was great to deal with! Highly recommend!
Thank you, Vicki, for the great service during our patio furniture purchase. Even though there was a long delay in getting it due to COVID-19 (decreased production), you kept us updated and even gave us “loaner” cushions for the frames until our cushions came in so we could enjoy our set sooner which was very […]
Based on the experience and customer service, we would definitely recommend Boldt Pools and Spas and use their services again.
You guys rock! Thank you so much for your help and courtesy. Although we couldn’t find the right size rug, it wasn’t for the lack of trying. I appreciate all of the attention you paid to my purchase. Your follow up detail is another case in point of how much your team is committed to […]
Thank you for the great service Boldt Pools and Spas! We are in love with our new patio set. Our guests have given us many compliments on it.
I am writing to express my appreciation for the effort that Courtney provided us regarding looking for real cast iron furniture for our porch. Courtney put considerable effort into locating what we were searching for and responded to all of my e-mails, which does not happen often these days. I just thought I should pass […]
My husband and I had the pleasure of Stacey helping us with a purchase of a 9 foot auto tilt patio umbrella and base. She was knowledgeable about both items and helpful in choosing the colour. It is so rare these days to get such personalized service. I myself have worked for years in customer service […]
We have been searching for a while, and came across Boldt Pools and Spas just in time. What an absolutely amazing store! The staff were so helpful and it was a 10/10 experience ! We will be back when we need anything for the yard !
This is my first pool and ultimately outdoor oasis. It has been a learning experience. Throughout the entire backyard oasis we have been met with numerous difficult challenges and found the people out there selling and servicing leave much to be desired. I was beginning to think that the work ethic is just not there […]
Just wanted to let you know that I received my new gazebo top yesterday and I could not love it anymore! Amazing service as always.
wonderful job of delivering and setting up this morning.
Thank you again for your assistance with my new Gazebo. It looks fantastic and I can’t say thanks enough and it was important that I included how impressed I am with Boldt Pools and Spas.
It was wonderful meeting you and I had such a great buying experience, which meant a lot since this was the very first thing I bought for my new place! I will totally be back when I’m ready to get my dining set!
We had started our search for patio furniture by “liking” a set from Pioneer way back when. It seems that since then, we have looked at a 1000 sets but we still went back to Pioneer. We worked with Adreanna in Burlington, where our set was ordered and then shipped to Manitoba. Adreanna arranged everything […]
After countless attempts in calling local stores in the area, we left the Rymal store thinking only two of the swivel chairs were available from a couple of different locations. After we left, Ashley dedicated herself into doing the impossible…she found four of the swivel chairs that my mom wanted (brand new not floor models), […]
We are sending this email to let you know how impressed we were with the customer service we received from Boldt Pools and Spas from the time of purchase to the exchange of our dining table and chairs. We purchased the dining table from Adreanna which unfortunately had marks and scratches on it upon delivery […]
Love the set! The men that delivered it were so helpful, polite, and friendly. It was even better than the online picture!
We just bought an above ground pool! After doing a lot of research, we decided to go with Boldt Pools and Spas. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his […]
Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Boldt Pools and Spas and an amazing employee. I have thanked him, but please make it a point […]
Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.
Boldt Pools and Spas is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Boldt Pools and Spas to […]
We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]
This has been the best, most seamless and stress- free process I have ever been through. Everyone from Dale Craig the sale’s person, Collin who did the scheduling, the guys that did the excavating, the delivery guys, the pool installers and the plumbing tech, exceeded my expectations. I am extremely delighted with the beauty of […]
Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.
We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]
Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]
Thank you to all at Boldt Pools and Spas, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!
We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]
The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]
I just wanted to reach out to you and let you know what wonderful people you have working at Boldt Pools and Spas. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and […]
Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!
I bought my 18′ x 33′ above ground pool from Boldt Pools and Spas Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and […]
Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]
I just wanted to reach out and let you know what wonderful people you have working at Boldt Pools and Spas. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will […]
Perfect! Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!
We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Boldt Pools and Spas was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a […]
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]
From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]
ⓘ This site uses our and third-party cookies, along with similar technologies, to ensure functionality, personalize user experiences, and improve performance and content. For more information, please review our Cookie Policy.