If our customers had a lot to say, click the review to read all their kind words.
Your service was just exceptional! The job was started and finished ahead of schedule. Your employees and the excavator were most professional, helpful, cheerful and certainly went well beyond the call of duty to satisfy. Much care was taken during installation as to not damage our mature landscaping.
If you are looking for quality customer service go here! We purchased our hot tub here. Everyone was very knowledgeable and helpful. Highly recommended, thank you.
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]
We had Tony and Aaron deliver our new hot tub today. Although it wasn’t the best weather for doing the job they were knowledgeable cheerful and efficient. They made what I imagined a daunting task look easy. Very much appreciated.
I started going to Boldt Pools last year after I purchased my hot tub from them. I have had an amazing experience with them. The staff are very knowledgeable and always friendly. A special thanks to Jay and Greg for guiding me in the right direction. Our hot tub is high quality, and we are in […]
I just wanted to take this time to say a BIG THANKS to Melissa and Mike Lostracco for helping me get my beautiful clean pool back. I had a giant stain on my liner from last Septembers heat wave that I had tried everything on. Melissa gave me advice a number of times until finally […]
Boldt Pools & Spas installed our pool three years ago and every year we call them for opening, closing and maintenance issues. This year was a bit of a hiccup but Trisha Robbins could not have been more helpful and pleasant. She responded quickly to my emails and requests. She is a true gem to […]
I just wanted to let you know how amazing your hot tub team is! I dealt with Bill Hendle and he was so awesome to work with and made the whole experience so easy. I bought the hot tub as a gift for my husbands birthday and I was nervous about making such a big purchase […]
We have been customers of Boldt since 2005 and are, as always, extremely satisfied with the service and merchandise that has been provided to us. We would never go to any other Pool Company as we are extremely satisfied overall.
New hot tub cover delivered and perfectly installed by Jeremy! Thank you!
We have had pool opening done by other companies and find the whole process much better with Boldt. No mess, no fuss and an even better price!
Jake, We can’t thank you enough for your knowledge, expertise and professionalism. Your team was so efficient that they made everything appear seamless, right down to the smallest detail. Thank you for answering my endless emails and the constant reassurance and guidance you provided. You have transformed our backyard into the oasis we have always […]
The Boldt Pools crew showed up on time! Our door bell wasn’t working so they phoned the office to get our phone contact info in order to call us and let us know that they were outside! We appreciate that they did this instead of leaving like some other companies may have done. They happily […]
Your team did an excellent job at social distancing and I was impressed with their efficiency!
The service I received from Greg and the rest of the staff was excellent from the start and ongoing. Greg helped me pick the hot tub that was right for me and my family and helped set up the delivery and installation with ease. If I have any question I just call or email and […]
Your delivery crew was very careful, thorough and pleasant… Your sales crew was excellent…They were friendly, knowledgeable, and made every effort to get the answers I needed. I value sincere customer service, and I could not be more pleased with how I was treated. Many thanks to all of you, and I wish you continued […]
Thanks Lisa, My husband may be in this week to purchase our pool open kit and may be looking them at that time. Just as a side note, we purchased our pool there a few years back and we dealt with Chris at that time. We also purchased our pool heater last year and once […]
Boldt installed our pool last fall and I was so happy we chose them to do it. The were professional from start to finish, had an extremely clean job site and offered consistent quick feedback when we had questions. I would not hesitate to recommend Jordan, Adam and the whole crew!
Henley and Matthew were out today to open our pool, they got right to work and had everything finished in half an hour! More than half of our pool deck is actually 6′ high armour stone; this is a task others have shuddered at! They are true professionals and got it done, fast!
We would highly recommend Boldt Pools and Spas. Bill took awesome care of us, educating us on the different kinds of hot tubs & answering all of our questions. He made sure we selected the right tub to meet our needs. He’s very personable & professional. He promptly followed up with us throughout the entire […]
I purchased my Caldera in 2016 from Boldt Pools & Spas and I wish I had done it sooner! Do yourself a favour and buy the Caldera Utopia Tahitian! You will never look back! I enjoy mine everyday after work with a glass of wine! Primo!
Boldt Pools & Spas installed our pool and has done all of our pool openings and closings. I always have peace of mind knowing I am using Boldt’s services.
From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]
I just want to commend the service tech Jeremy who came to our house today to install a new pump on our hot tub. The weather was absolutely lousy and most folks would have cancelled, but not this warrior! He was on site and battled the elements. He is very professional (I had to tell […]
As usual the technicians were awesome and have the knowledge, skills and ability to do a great job. They were very friendly and respectful. The weather conditions were not good but we didn’t hear a complaint from your crew. They completed the job and I overheard them say “onto the next”. What a great attitude! […]
Jordan, please pass along to the owner and those involved that all of your team have been outstanding. The team have been professional, courteous, timely and efficient. As a manager for the world’s largest general insurance company outstanding service is recognized and appreciated.
My spa is the greatest thing that has ever happened to our home! The Splendor is fun, relaxing and is gentle on our electric bill. I am glad that I made this purchase!
Hi Greg, we just wanted to let you know how happy we are that we had you do the rebuild of our pool. During the course of demolition and new construction, we had numerous different workers here, all of whom were diligent, courteous, helpful and more than willing to answer any of our questions. Everything […]
Amazing experience with delivering of our hot tub! They were so quick with the delivery, super efficient, very helping in answering all of our questions and very pleasant! Cannot recommend enough!
Matt and Tanner were very professional, explained the job and conducted an excellent demonstration on how to use the pump and timer. They were also very detailed to how this variable speed pump will save our energy cost and also how to clean the pool better and use less chemicals. Great work guys, thank you!
I just wanted to let you know how amazing your hot tub team is! I dealt with Bill Hendle and he was so awesome to work with and made the whole experience so easy. I bought the hot tub as a gift for my husbands birthday and I was nervous about making such a big purchase […]
The service I received from Greg and the rest of the staff was excellent from the start and ongoing. Greg helped me pick the hot tub that was right for me and my family and helped set up the delivery and installation with ease. If I have any question I just call or email and […]
My spa is the greatest thing that has ever happened to our home! The Splendor is fun, relaxing and is gentle on our electric bill. I am glad that I made this purchase!
My experience with your organization has been amazing. Jay and his staff are extremely knowledgable. They go above and beyond to make sure that you get the tub that’s right for you. Any time we have had an issue with our tub jay & his staff have fixed the problem right away. We have bought […]
When deciding to purchase a spa, we did our homework and evaluated several of the top brands. HotSpring Spas stood out as the leader of the elite brands. The entire experience from purchasing the spa from Boldt Pools & Spas, to installation, to finally enjoying the spa every day has been really amazing. We decided […]
Early Saturday delivery of hot tub. Professional and friendly and competent. Good explanations of the tub.
My doctor recommended a hydrotherapy device for my back. We’ve owned two hot tubs previously, so knew what features we wanted. We shopped around and soon learned about the Vacanza Marino hot tub by Caldera Spas, from Bill at Boldt Pools & Spas. We love everything about this tub! The jet speed, jet placement, comfort […]
The Highlife Sovereign is very, very nice. Once we made the decision to buy it, we could not wait to get it delivered and get right in it. It is even rated to be energy efficient. We’ve been enjoying soaking in it morning and night, and can’t wait to try it this winter!
The employees, that brought our hot tub were Jay and Mark. They were very polite and knowledgable. It was a pleasure having them delivery our new big treat to ourselves. Bill, our salesman, is great. We are glad we choose Boldt Pools and Spas!
Working with Brice allowed us to get the pool and hot tub area exactly where we wanted them. Brice was able to offer suggestions based on his experience which we agreed with. The team took any and all of our suggestions. The boys worked super hard, especially hauling the stone and concrete. They were very […]
I started going to Boldt Pools last year after I purchased my hot tub from them. I have had an amazing experience with them. The staff are very knowledgeable and always friendly. A special thanks to Jay and Greg for guiding me in the right direction. Our hot tub is high quality, and we are in […]
I purchased a HotSpring Spa’s Grandee last year and wanted to provide you with some feedback on my experience dealing with Matt, Jay, Greg and the service technician. As I understand, I was one of the first Ace Salt Systems installed in this area and had a number of problems with both this system, the lights […]
New hot tub cover delivered and perfectly installed by Jeremy! Thank you!
We checked out three other local dealers before we settled on your organization, and there was no comparison. Good facilities, well organized, pleasant atmosphere, and a good assortment to choose from. You also have knowledgeable and personal staff. You were helpful in subtly straightening out some misconceptions we had about hot tubs. Your staff invested […]
We would highly recommend Boldt Pools and Spas. Bill took awesome care of us, educating us on the different kinds of hot tubs & answering all of our questions. He made sure we selected the right tub to meet our needs. He’s very personable & professional. He promptly followed up with us throughout the entire […]
Amazing experience with delivering of our hot tub! They were so quick with the delivery, super efficient, very helping in answering all of our questions and very pleasant! Cannot recommend enough!
This is our third HotSprings Spa. The first one was perfect, the second one was great and number three has been so perfect so far. We love the multiple, powerful jets and the deep level of relaxation that comes from them.
Just purchased a new hot tub! Excellent service in every way! Thanks to Bill, Jess, Jay& Mark!
We recently purchased a 4 person Hot Tub from Boldt Pools. Very pleased to say that our salesman Bill was very helpful and knowledgeable about our Hot tub. The hot tub was to arrive 4-6 weeks on Wednesday we were contacted and told it would be coming on June 6th, 2020. Saturday morning we were […]
I purchased my Caldera in 2016 from Boldt Pools & Spas and I wish I had done it sooner! Do yourself a favour and buy the Caldera Utopia Tahitian! You will never look back! I enjoy mine everyday after work with a glass of wine! Primo!
If you are looking for quality customer service go here! We purchased our hot tub here. Everyone was very knowledgeable and helpful. Highly recommended, thank you.
After searching for both a hot tub brand, model and dealer, we chose the HotSpring Spas Limelight Flash model and Boldt Pools & Spas. We use this spa almost every night. It is a very good looking spa that requires very little maintenance. I can’t say enough about Boldt. Not only does Boldt offer excellent […]
My back pain and foot pain has become much better in only a few weeks of owning my Vacanza Palatino spa. Soaking in my spa has now become a daily routine. I am very happy overall!
We had Tony and Aaron deliver our new hot tub today. Although it wasn’t the best weather for doing the job they were knowledgeable cheerful and efficient. They made what I imagined a daunting task look easy. Very much appreciated.
We purchased a plug and play hot tub spa from Boldt Pools and the entire process was done professionally and quickly. From day one with the sales department, Bill, to the delivery drivers, Jay and Tom, every aspect and step of our purchase was fantastic! We would highly recommend Boldt Pools for your backyard oasis!
Thank you for the great service Boldt Pools & Spas! We are in love with our new patio set. Our guests have given us many compliments on it.
Amazing customer service from Adreanna McKissock and her entire team. They worked hard to get me the best deal possible on my Okanagan gazebo. She truly earned my business and my loyalty. Shoutout to Carlos and his team for the delivery and installation in some not great weather. Would not hesitate to recommend this company […]
And the delivery guys were great
I would like to take this opportunity to acknowledge the superior customer service that I recently received from your Fairview location. This is my second amazing experience with your staff and after spending 37 years in retail, I feel Boldt Pools & Spas is extremely fortunate with their great staff. After meeting your patio manager, 4 years […]
Since our purchase, we have directed 2 of our friends to Pioneer for their spa and patio furniture. We’ll be back in the future to “upgrade” our patio set. Once again thank you for your time, professionalism and no-pressure sales approach.
Mercedes was such an amazing sales person! I will definitively recommend Boldt Pools & Spas to everyone now.
All went well! Your delivery guys, Rob and Jovi, were friendly and helped me load the boat at the marina. They actually made the experience fun!
We have used Pioneer for a number of years, and purchased an outside dinning set 2 years ago, uncovering it after the winter we notice an issue with the top of the table, we came back to the store to discuss the issue, Adreanna was on hand to help out. Pioneer contacted the manufacturer who […]
I just wanted to take a minute to write to you about the customer care I have experienced with Adreanna. She has been amazing! I am so very happy with how she took care of me. We purchased a patio table last week and Adreanna took the time to call around to the other Pioneer locations to see if there […]
Several days ago I went into your Fairview Store looking for seating for around my pool. I met a young lady Colleen, who came over to greet me immediately. I shared that I was unclear of what I should put around my pool. On her day off she offered to come out to my home to see the […]
It this kind of overall service that will have me recommend Pioneer Pools.
Thanks again for Carlos’ info. He did a great job with our Gazebo, we were very pleased with his work ethic to getting the job done. We are really grateful to you for passing on his info and to him and his crew for doing such a great job.
You guys rock! Thank you so much for your help and courtesy. Although we couldn’t find the right size rug, it wasn’t for the lack of trying. I appreciate all of the attention you paid to my purchase. Your follow up detail is another case in point of how much your team is committed to […]
We had started our search for patio furniture by “liking” a set from Pioneer way back when. It seems that since then, we have looked at a 1000 sets but we still went back to Pioneer. We worked with Adreanna in Burlington, where our set was ordered and then shipped to Manitoba. Adreanna arranged everything […]
We are sending this email to let you know how impressed we were with the customer service we received from Boldt Pools & Spas from the time of purchase to the exchange of our dining table and chairs. We purchased the dining table from Adreanna which unfortunately had marks and scratches on it upon delivery […]
Your service has made me a satisfied customer and I intend to see Courtney for my future outdoor patio needs. Courtney proved herself as one who stands out in the retail service industry as one of the best salespersons I have ever come across! This also speaks volumes to me about Boldt Pools & Spas as a company, […]
Have used them for past 5 years for multiple additions & replacement pieces to patio and am always welcomed "back" and pleased with service product knowledge and ability to satisfy needs
I must say you have been fantastic to work with through our buying process. Pioneer staff is very attentive to details, quick to respond, and does over and above what a lot of sales people lack these days; you have excellent customer service! In the world of so much complaining, I wanted to give you some […]
Love the set! The men that delivered it were so helpful, polite, and friendly. It was even better than the online picture!
Oh wow, you guys have been awesome. Thank you so much to Anna, she has exceeded our expectations! Thank you again for your help and quick action to make things right!
I received the moon bed and I am in love. Thank you very much for your patience with my 50 questions. Great service deserves recognition!
Wow! The Pioneer team has been absolutely amazing. I have been spreading the word about this store in the neighbourhood and everyone has been so impressed; and I will continue to do so. You made my day so I’d like to pass it back. Thank you!
Thank you so much for all your support and outstanding customer experience. Boldt Pools & Spas is very lucky to have such great stuff.
I had my concerns about some of the patio sets all fitting on our smaller sized deck. Being a bigger man, I also was concerned about comfort and durability of the seats. I started to do my homework before I went to the store, and surprisingly Lisa knew who I was by the set I […]
I am writing to express my appreciation for the effort that Courtney provided us regarding looking for real cast iron furniture for our porch. Courtney put considerable effort into locating what we were searching for and responded to all of my e-mails, which does not happen often these days. I just thought I should pass […]
Just wanted to let you know that I received my new gazebo top yesterday and I could not love it anymore! Amazing service as always.
Thank you very much for the experience
Great Service! Lisa was more than happy to help out. I tend to be picky about things, and she was there every step of the way. The new patio set is going to look great on our deck, leaving lots of room for the kids and their friends to sit and relax after going for […]
I don't think a lot of people know the meaning of Customer Service anymore but your store sure does. I will be back and recommend your store for shopping.
wonderful job of delivering and setting up this morning.
Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]
I bought my 18′ x 33′ above ground pool from Boldt Pools & Spas Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and […]
Thank you to all at Pioneer Pools, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!
We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]
I just wanted to reach out to you and let you know what wonderful people you have working at Boldt Pools & Spas. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and […]
We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Pioneer Pools was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a neighbours house […]
Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Boldt Pools & Spas and an amazing employee. I have thanked him, but please make it a point […]
Perfect! Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!
Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!
I just wanted to reach out and let you know what wonderful people you have working at Boldt Pools & Spas. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will […]
Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.
Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.
We just bought an above ground pool! After doing a lot of research, we decided to go with Boldt Pools & Spas. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his […]
Boldt Pools & Spas is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Boldt Pools & Spas to […]
Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]
From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]
We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]
We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]
The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]
