If our customers had a lot to say, click the review to read all their kind words.
Your service team gets 100% from me! Great service after the sale, prompt, professional, and knowledgeable. I am very pleased, thank you to everyone and a job well done!
Your delivery crew was very careful, thorough and pleasant… Your sales crew was excellent…They were friendly, knowledgeable, and made every effort to get the answers I needed. I value sincere customer service, and I could not be more pleased with how I was treated. Many thanks to all of you, and I wish you continued […]
I have consistently relied on Boldt for my pool needs and have always found their staff to be extremely helpful and friendly. I greatly appreciate their efforts, as they make the maintenance of my pool feel like less of a burdensome task and more like an enjoyable experience. Their outstanding service truly enhances the fun […]
When it came time to close our pool for the season, we were pleasantly surprised by the exceptional service provided by the team. Matt and Josh were not only highly efficient but also polite, addressing all our inquiries with patience. They are continuing the quality service that we have come to expect from the team […]
I loved receiving the notification to my phone about my service. Very efficient! It was awesome. Thank you also for the update and photo of the service after it was completed also.
The Boldt crew was professional during our pool build and made the entire experience, and process super easy. The staff were knowledgeable and extremely accommodating to all of our 1000 questions. We absolutely love our pool and recommend them to anyone. Thanks, Boldt Pools & Spas for an unforgettable summer.
After searching for both a hot tub brand, model and dealer, we chose the HotSpring Spas Limelight Flash model and Boldt Pools & Spas. We use this spa almost every night. It is a very good looking spa that requires very little maintenance. I can’t say enough about Boldt. Not only does Boldt offer excellent […]
This spring I discovered that I had a manufacturer defect on the pump and a couple minor items. The salesperson and the team was there, once again, treating me with exceptional service that I considered above and beyond the call of duty.
We just had our new heater and filter installed by Matthew and Tanner. They were very efficient and arrived at 8.am; and were done at 9.30 am. What a great job by Boldt once again. We are still enjoying our new liner that was put in last year!
My spa is the greatest thing that has ever happened to our home! The Splendor is fun, relaxing and is gentle on our electric bill. I am glad that I made this purchase!
We were very pleased with the Pool Service that we received on April 13th 2020! Tony & the other fellow did a great job in servicing our pool. It was such a miserable, rainy, cold day with high winds but both of these guys didn’t seem to be bothered with this terrible weather. I could […]
Just purchased a new hot tub! Excellent service in every way! Thanks to Bill, Jess, Jay& Mark!
The employees, that brought our hot tub were Jay and Mark. They were very polite and knowledgable. It was a pleasure having them delivery our new big treat to ourselves. Bill, our salesman, is great. We are glad we choose Boldt Pools and Spas!
New hot tub cover delivered and perfectly installed by Jeremy! Thank you!
Jeremy was very polite and took the time to speak with me and answer my questions. You have a real winner there in Jeremy! We are externally happy with your company and Jeremy, and his work and customer service. We will continue to use your company for all needs in the future.
Your team did an excellent job at social distancing and I was impressed with their efficiency!
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]
The Boldt team left my place with no garbage and neat. Jay answered all my questions and let me know what was going on step by step. I will definitely call Bolt pools for my next pool service.
The staff from Boldt Pools were always courteous and professional . If we had a question or problem and they didn’t know the answer they found out the\r\nanswer right away. We would recommend the team from Boldt Pools.
I just wanted to let you know how amazing your hot tub team is! I dealt with Bill Hendle and he was so awesome to work with and made the whole experience so easy. I bought the hot tub as a gift for my husbands birthday and I was nervous about making such a big purchase […]
If you are looking for quality customer service go here! We purchased our hot tub here. Everyone was very knowledgeable and helpful. Highly recommended, thank you.
I would highly recommend Boldt Pools & Spas to manage the care of your pool. They have managed my pool since inception…10 years! The inside and the onsite staff are all are knowledgeable and professional. Thank you very much!
We purchased a plug and play hot tub spa from Boldt Pools and the entire process was done professionally and quickly. From day one with the sales department, Bill, to the delivery drivers, Jay and Tom, every aspect and step of our purchase was fantastic! We would highly recommend Boldt Pools for your backyard oasis!
Your company was able to service our pool about 12 days ahead of schedule! Thank you! Shane was very efficient in finding and repairing our leak. He also found that the skimmer is not working properly. The office has already been in touch and will install a new skimmer when in stock.
The staff were very courteous and professional in responding to my questions
Thank you, Lynn, for all your help with setting up the appointment, and with all the information I received from Peter Hodge. So helpful!
The correspondence from Boldt was excellent with regard to the pool opening schedule and the technicians were very friendly.
Hi Greg, we just wanted to let you know how happy we are that we had you do the rebuild of our pool. During the course of demolition and new construction, we had numerous different workers here, all of whom were diligent, courteous, helpful and more than willing to answer any of our questions. Everything […]
I just want to commend the service tech Jeremy who came to our house today to install a new pump on our hot tub. The weather was absolutely lousy and most folks would have cancelled, but not this warrior! He was on site and battled the elements. He is very professional (I had to tell […]
Boldt Pools & Spas installed our pool three years ago and every year we call them for opening, closing and maintenance issues. This year was a bit of a hiccup but Trisha Robbins could not have been more helpful and pleasant. She responded quickly to my emails and requests. She is a true gem to […]
This is our third HotSprings Spa. The first one was perfect, the second one was great and number three has been so perfect so far. We love the multiple, powerful jets and the deep level of relaxation that comes from them.
When deciding to purchase a spa, we did our homework and evaluated several of the top brands. HotSpring Spas stood out as the leader of the elite brands. The entire experience from purchasing the spa from Boldt Pools & Spas, to installation, to finally enjoying the spa every day has been really amazing. We decided […]
If you are looking for quality customer service go here! We purchased our hot tub here. Everyone was very knowledgeable and helpful. Highly recommended, thank you.
We would highly recommend Boldt Pools and Spas. Bill took awesome care of us, educating us on the different kinds of hot tubs & answering all of our questions. He made sure we selected the right tub to meet our needs. He’s very personable & professional. He promptly followed up with us throughout the entire […]
I purchased my Caldera in 2016 from Boldt Pools & Spas and I wish I had done it sooner! Do yourself a favour and buy the Caldera Utopia Tahitian! You will never look back! I enjoy mine everyday after work with a glass of wine! Primo!
Early Saturday delivery of hot tub. Professional and friendly and competent. Good explanations of the tub.
The Highlife Sovereign is very, very nice. Once we made the decision to buy it, we could not wait to get it delivered and get right in it. It is even rated to be energy efficient. We’ve been enjoying soaking in it morning and night, and can’t wait to try it this winter!
We had Tony and Aaron deliver our new hot tub today. Although it wasn’t the best weather for doing the job they were knowledgeable cheerful and efficient. They made what I imagined a daunting task look easy. Very much appreciated.
I started going to Boldt Pools last year after I purchased my hot tub from them. I have had an amazing experience with them. The staff are very knowledgeable and always friendly. A special thanks to Jay and Greg for guiding me in the right direction. Our hot tub is high quality, and we are in […]
I just wanted to let you know how amazing your hot tub team is! I dealt with Bill Hendle and he was so awesome to work with and made the whole experience so easy. I bought the hot tub as a gift for my husbands birthday and I was nervous about making such a big purchase […]
My back pain and foot pain has become much better in only a few weeks of owning my Vacanza Palatino spa. Soaking in my spa has now become a daily routine. I am very happy overall!
We recently purchased a 4 person Hot Tub from Boldt Pools. Very pleased to say that our salesman Bill was very helpful and knowledgeable about our Hot tub. The hot tub was to arrive 4-6 weeks on Wednesday we were contacted and told it would be coming on June 6th, 2020. Saturday morning we were […]
New hot tub cover delivered and perfectly installed by Jeremy! Thank you!
The service I received from Greg and the rest of the staff was excellent from the start and ongoing. Greg helped me pick the hot tub that was right for me and my family and helped set up the delivery and installation with ease. If I have any question I just call or email and […]
My doctor recommended a hydrotherapy device for my back. We’ve owned two hot tubs previously, so knew what features we wanted. We shopped around and soon learned about the Vacanza Marino hot tub by Caldera Spas, from Bill at Boldt Pools & Spas. We love everything about this tub! The jet speed, jet placement, comfort […]
The employees, that brought our hot tub were Jay and Mark. They were very polite and knowledgable. It was a pleasure having them delivery our new big treat to ourselves. Bill, our salesman, is great. We are glad we choose Boldt Pools and Spas!
I purchased a HotSpring Spa’s Grandee last year and wanted to provide you with some feedback on my experience dealing with Matt, Jay, Greg and the service technician. As I understand, I was one of the first Ace Salt Systems installed in this area and had a number of problems with both this system, the lights […]
My experience with your organization has been amazing. Jay and his staff are extremely knowledgable. They go above and beyond to make sure that you get the tub that’s right for you. Any time we have had an issue with our tub jay & his staff have fixed the problem right away. We have bought […]
After searching for both a hot tub brand, model and dealer, we chose the HotSpring Spas Limelight Flash model and Boldt Pools & Spas. We use this spa almost every night. It is a very good looking spa that requires very little maintenance. I can’t say enough about Boldt. Not only does Boldt offer excellent […]
Just purchased a new hot tub! Excellent service in every way! Thanks to Bill, Jess, Jay& Mark!
We checked out three other local dealers before we settled on your organization, and there was no comparison. Good facilities, well organized, pleasant atmosphere, and a good assortment to choose from. You also have knowledgeable and personal staff. You were helpful in subtly straightening out some misconceptions we had about hot tubs. Your staff invested […]
Amazing experience with delivering of our hot tub! They were so quick with the delivery, super efficient, very helping in answering all of our questions and very pleasant! Cannot recommend enough!
Working with Brice allowed us to get the pool and hot tub area exactly where we wanted them. Brice was able to offer suggestions based on his experience which we agreed with. The team took any and all of our suggestions. The boys worked super hard, especially hauling the stone and concrete. They were very […]
We purchased a plug and play hot tub spa from Boldt Pools and the entire process was done professionally and quickly. From day one with the sales department, Bill, to the delivery drivers, Jay and Tom, every aspect and step of our purchase was fantastic! We would highly recommend Boldt Pools for your backyard oasis!
My spa is the greatest thing that has ever happened to our home! The Splendor is fun, relaxing and is gentle on our electric bill. I am glad that I made this purchase!
Corrina’s extensive knowledge about the products was truly impressive. She patiently explained the features and benefits of each item and helped me choose the perfect set for my patio. She was attentive to my needs and preferences, ensuring that I found exactly what I was looking for. Her guidance and expertise made the entire process […]
Several days ago I went into your Fairview Store looking for seating for around my pool. I met a young lady Colleen, who came over to greet me immediately. I shared that I was unclear of what I should put around my pool. On her day off she offered to come out to my home to see the […]
We recently purchased a 10′ x 12′ gazebo and a set of patio furniture from the Oakville store. Let me say that the service we received at the store was excellent as usual.
This is my first pool and ultimately outdoor oasis. It has been a learning experience. Throughout the entire backyard oasis we have been met with numerous difficult challenges and found the people out there selling and servicing leave much to be desired. I was beginning to think that the work ethic is just not there […]
Your service has made me a satisfied customer and I intend to see Courtney for my future outdoor patio needs. Courtney proved herself as one who stands out in the retail service industry as one of the best salespersons I have ever come across! This also speaks volumes to me about Boldt Pools and Spas as a company, […]
We are sending this email to let you know how impressed we were with the customer service we received from Boldt Pools and Spas from the time of purchase to the exchange of our dining table and chairs. We purchased the dining table from Adreanna which unfortunately had marks and scratches on it upon delivery […]
Great Service! Lisa was more than happy to help out. I tend to be picky about things, and she was there every step of the way. The new patio set is going to look great on our deck, leaving lots of room for the kids and their friends to sit and relax after going for […]
Just wanted to let you know that I received my new gazebo top yesterday and I could not love it anymore! Amazing service as always.
My husband and I had the pleasure of Stacey helping us with a purchase of a 9 foot auto tilt patio umbrella and base. She was knowledgeable about both items and helpful in choosing the colour. It is so rare these days to get such personalized service. I myself have worked for years in customer service […]
We have purchased 2 sets of patio furniture from Pioneer and both times had excellent service from Adreanna. Her advice in both cases was informative and she is a pleasure to deal with. Thanks, Adreanna!
I would like to take this time to compliment one of your staff members, Ilene. We had a very unique request that she went above and beyond what a regular salesperson would do in my opinion and experience. In these economic times where people have many choices where to shop – thank you for assisting us in our […]
Your professional smooth competence and delightful personality have made our experience with you and Pioneer a pleasure.
Thank you very much for the experience
wonderful job of delivering and setting up this morning.
I just wanted to send a quick note to tell you how impressed we are with the knowledge and excellent service we have received from Boldt Pools and Spas over the last several months from start to finish. We absolutely love our beautiful in ground pool and our extremely comfortable patio furniture. We use the backyard […]
Thank you for the great service Boldt Pools and Spas! We are in love with our new patio set. Our guests have given us many compliments on it.
Boldt Pools and Spas has fantastic helpful service and tons of selection. Adreanna was fabulous, she helped us look at our options and find everything that we needed. We can’t wait for our new furniture to arrive!
When the furniture arrived, slightly defective (not your issue, but an issue straight from the manufacturer), Jenna stepped in to rectify the situation immediately, even visiting our home to ensure a replacement was delivered and properly assembled as quickly as possible. She was attentive, kind, listened to our concerns, and followed up many times to […]
I went in looking for some advice for chemicals to help my green pool turn blue again. A sales person named Lindsay helped me, she was knowledgeable and kind. She explained what would help instead of trying to sell me on multiple items that I didn’t need. What they told me to do, worked! I […]
I am writing to express my appreciation for the effort that Courtney provided us regarding looking for real cast iron furniture for our porch. Courtney put considerable effort into locating what we were searching for and responded to all of my e-mails, which does not happen often these days. I just thought I should pass […]
Have used them for past 5 years for multiple additions & replacement pieces to patio and am always welcomed "back" and pleased with service product knowledge and ability to satisfy needs
We just received excellent service from Claudia Rodrigues while purchasing our patio furniture. Her knowledgable, efficient and friendly service is to be commended. She was a pleasure to deal with.
Since our purchase, we have directed 2 of our friends to Pioneer for their spa and patio furniture. We’ll be back in the future to “upgrade” our patio set. Once again thank you for your time, professionalism and no-pressure sales approach.
Thank you so much for your generous donation of the “Norway” Patio Collection. Donations such as this are a critical contribution in running a successful live auction and raising much needed funds for our community hospital emergency room. Thank you for your gift and support Pioneer!
I went to Boldt Pools and Spas to complete our backyard with a new dining table. I met with Ali, who was awesome! We have been looking for over two years and it turns out that what we wanted was not only in stock but on sale! To sum it up, Ali was knowledgeable, patient, […]
We truly appreciate the awesome service we have received from Pioneer throughout the patio purchase process. Brianna was amazing with tons of follow-up and did a fantastic job of proposing products and options that matched our needs and budget. Brianna’s professionalism and expertise made the experience seamless and enjoyable. Thanks again for everything
Oh wow, you guys have been awesome. Thank you so much to Anna, she has exceeded our expectations! Thank you again for your help and quick action to make things right!
Mercedes was such an amazing sales person! I will definitively recommend Boldt Pools and Spas to everyone now.
I received the moon bed and I am in love. Thank you very much for your patience with my 50 questions. Great service deserves recognition!
I would like to take this opportunity to acknowledge the superior customer service that I recently received from your Fairview location. This is my second amazing experience with your staff and after spending 37 years in retail, I feel Boldt Pools and Spas is extremely fortunate with their great staff. After meeting your patio manager, 4 years […]
We just bought an above ground pool! After doing a lot of research, we decided to go with Boldt Pools and Spas. Scott and his crew provided amazing service! The wrong pool liner was sent originally so Scott called Kelley and within a half hour, the correct one was delivered and installed. Scott and his […]
Normally I would never do what I am about to do but I feel in this case it is justified. I recently purchased an above ground pool from the Burlington store. I realize in your capacity it would be impossible to know all of your employees so I thought I would introduce a few to […]
We bought an aboveground saltwater pool and hot tub from Boldt in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]
Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]
We talked to a gentlemen at Pioneer and he gave us a lot of information about pools and prices; and helped us decide what pool would be good for us with our price range. We wanted this one particular above ground pool as just something to cool down in for the summer; and we ended […]
Thank you to all at Boldt Pools and Spas, this is our third time dealing with this company and I would not hesitate to recommend you or using you again!
This has been the best, most seamless and stress- free process I have ever been through. Everyone from Dale Craig the sale’s person, Collin who did the scheduling, the guys that did the excavating, the delivery guys, the pool installers and the plumbing tech, exceeded my expectations. I am extremely delighted with the beauty of […]
Perfect! Thanks for all your help Twain. You have gone above and beyond. We love our above ground pool!
Boldt Pools and Spas is great! Gavin (from Brampton location) was our sales representative. He was professional and has been amazing when it comes to inquiries. He has even visited our home to help measure and make unique/personalized recommendations when it came to choosing the pool we got. I recommend Boldt Pools and Spas to […]
We had an aboveground pool installed in 2018, and had a very great experience because of Dale and his team! They worked within our budget to perform a quick, effortless installation and we couldn’t be happier. Furthermore, us being first time pool owners, we really appreciated the quick responses for the many questions we had! […]
Thank you for getting us in earlier than originally planned; which was two months from now! I know how busy you all must be and to get our pool two months before we expected it has been truly appreciated.
I bought my 18′ x 33′ above ground pool from Boldt Pools and Spas Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible, and helped me choose the best choice for my family. The crew they sent to build the pool was polite, efficient, and […]
Just wanted to touch base and thank you for all the help you gave me. It’s not often that people go out of their way for customer support, but you went beyond and I appreciate it! This experience has reinforced my trust in your company and it’s people as a company that stands by it’s […]
I just wanted to reach out and let you know what wonderful people you have working at Boldt Pools and Spas. Dylan and his team have gone above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all of my emails and questions; and will […]
I just wanted to reach out to you and let you know what wonderful people you have working at Boldt Pools and Spas. Dylan and his team (Noah) went above and beyond with satisfying the issues that I had with my above ground pool. Dylan is prompt at answering all my emails and questions; and […]
We purchased our above ground pool in 2017 and had the pleasure of meeting Dale Craig who helped us find the perfect pool for our family. When it came to installation, Boldt Pools and Spas was very professional. As first time pool owners, Pioneer was very helpful. Unfortunately, our pool got damaged due to a […]
The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer. They are made of great quality and we have been enjoying our […]
From picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water above ground pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories […]
Just a short note to highlight one of your staff members that continuously goes above and beyond. Cameron has consistently provide useful information and help whenever we contacted him. I believe him to be an asset to Boldt Pools and Spas and an amazing employee. I have thanked him, but please make it a point […]
Thanks again for Pioneer’s typical excellent customer service, we will be sure to keep recommending you to all of our friends!
Just wanted to drop you a line to let you know that your crew is here installing our replacement pool and as usual, they have been quick, very efficient, and as usual, extremely polite and totally professional.
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