If our customers had a lot to say, click the review to read all their kind words.
The pool crew of Brice and Herman and the other men were extraordinary. Working with Brice allowed us to get the pool and hot tub area exactly where we wanted them. Brice was able to offer suggestions based on his experience which we agreed with. The team took any and all of our suggestions. The […]
This spring I discovered that I had a manufacturer defect on the pump and a couple minor items. The salesperson and the team was there, once again, treating me with exceptional service that I considered above and beyond the call of duty.
Pioneer Family Pools St.CatharinesYour company recently completed the construction of our family pool. For us it is truly a dream come true. We wanted to personally thank you for a job well done. The entire process was handled with complete professionalism, everything happened when it was supposed to and we couldn’t be happier. You obviously have the pool […]
Pioneer Family Pools St.CatharinesYour delivery crew was very careful, thorough and pleasant… Your sales crew was excellent…They were friendly, knowledgeable, and made every effort to get the answers I needed. I value sincere customer service, and I could not be more pleased with how I was treated. Many thanks to all of you, and I wish you continued […]
Pioneer Family Pools St.CatharinesYour service was just exceptional! The job was started and finished ahead of schedule. Your employees and the excavator were most professional, helpful, cheerful and certainly went well beyond the call of duty to satisfy. Much care was taken during installation as to not damage our mature landscaping.
Pioneer Family Pools St.CatharinesJake, We can’t thank you enough for your knowledge, expertise and professionalism. Your team was so efficient that they made everything appear seamless, right down to the smallest detail. Thank you for answering my endless emails and the constant reassurance and guidance you provided. You have transformed our backyard into the oasis we have always […]
Our compliments and thanks on an excellent job. The promptness, patience and professionalism of your employees and excavator are a great compliment to you and your firm’s standards.
Pioneer Family Pools St.CatharinesFrom picking up the brochures to taking the first plunge in, it was a pleasurable experience. The first initial visit to order my salt water pool was a non rushed and non pressured visit. Every option was presented and explained in great detail to me. Greg obviously knows his stuff! Everything from wall material to accessories were covered […]
I have to tell you that the excavators were top notch. I don’t know how they dug such a perfect shape (it was a work of art!) They were quick, efficient, very personable and cleaned up after they left. Super team!
Pioneer Family Pools St.CatharinesJeremy was very polite and took the time to speak with me and answer my questions. You have a real winner there in Jeremy! We are externally happy with your company and Jeremy, and his work and customer service. We will continue to use your company for all needs in the future.
Third Hot Springs Spa, first one perfect, second did have maintenance issues, number three perfect so far. Love the jets and relaxation.
We bought an aboveground saltwater pool and hot tub from you in June and have been very impressed with the quality of the product and exceptional service. We looked at other companies and decided on your organization based on the customer service we got from Greg, Jay and Jordan. Their ability to answer our questions and […]
Very nice. Once we made the decision, we could not wait to get it. It’s rated to be energy efficient, but we’ve not had it long enough to tell. We’ve been enjoying soaking in it morning and night and can’t wait to try it this winter.
Opening our pool is always frustrating for us, especially trying to get all of the leaks under control. This year we had the team at Boldt come out and give us a hand, and the team did a great job! Trisha R. was a huge part in arranging the right team and a time that was […]
I started going to Boldt Pools last year after I purchased my hot tub from them. I have had an amazing experience with them. The staff are very knowledgeable and always friendly. A special thanks to Jay and Greg for guiding me in the right direction.
It took our family over three years to finally come to a decision to put in an inground pool. With much research and many meetings with various pool companies we decided to go with you, and are we ever happy we did!! From the first meeting with Jordan we couldn’t get over how friendly and […]
Pioneer Family Pools St.CatharinesConnie and I would like to thank you for the excellent job you did on installing the eco-finish to our pool stairs. The stairs are 27 years old, but now they look brand new. Your professionalism and attention to detail, as well as your willingness to explain the process, were greatly appreciated. Thanks again for the […]
I just wanted to let you know how amazing your hot tub team is! I dealt with Bill Hendle and he was so awesome to work with and made the whole experience so easy. I bought the hot tub as a gift for my husbands birthday and I was nervous about making such a big purchase […]
Henley and Matthew were out today to open our pool, they got right to work and had everything finished in half an hour! More than half of our pool deck is actually 6′ high armour stone; this is a task others have shuddered at! They are true professionals and got it done, fast!
My experience with your organization has been amazing. Jay and his staff are extremely knowledgable. They go above and beyond to make sure that you get the tub that’s right for you. Any time we have had an issue with our tub jay & his staff have fixed the problem right away. We have bought […]
My doctor recommended a hydrotherapy device for my back. We’ve owned 2 hot tubs previously, so knew what features we wanted. We shopped around and found the Caldera. We love EVERYTHING about the tub! Jet speed, jet placement, comfort, easy maintenance, and by FAR is the absolute best hot tub on the market!
The workmanship was excellent and your workers were very easy to relate to. It was a pleasant surprise to find no hidden costs and the documentation supplied was very helpful. We would have no hesitation in recommending your pools to any prospective buyer.
Pioneer Family Pools St.CatharinesThanks Lisa, My husband may be in this week to purchase our pool open kit and may be looking them at that time. Just as a side note, we purchased our pool there a few years back and we dealt with Chris at that time. We also purchased our pool heater last year and once […]
I purchased my Caldera in 2016 and I wish I had done it sooner! Do yourself a favor and buy one! You will never look back! I enjoy mine everyday after work with a glass of wine! Primo!
The service I received from Greg and the rest of the staff was excellent from the start and ongoing. Greg helped me pick the hot tub that was right for me and my family and helped set up the delivery and installation with ease. If I have any question I just call or email and […]
Boldt has serviced 2 of my family’s pools and spas for over 20 years now and has always provided the highest quality service. The store staff is genuine, and is always eager to assist with all of our pool needs. The service staff is so friendly and knowledgeable with all of our pool concerns and […]
Two years ago I decided to get an inground pool and separate hot tub. I am so happy with the way they constructed my pool. Thanks Jay, Jordan, and Greg for making my backyard look like an oasis!
I just want to commend the service tech Jeremy who came to our house today to install a new pump on our hot tub. The weather was absolutely lousy and most folks would have cancelled, but not this warrior! He was on site and battled the elements. He is very professional (I had to tell […]
Hi Greg, we just wanted to let you know how happy we are that we had you do the rebuild of our pool. During the course of demolition and new construction, we had numerous different workers here, all of whom were diligent, courteous, helpful and more than willing to answer any of our questions. Everything […]
I purchased a hot springs Grandee spa last year and wanted to provide you with some feedback on my experience dealing with Matt, Jay, Greg and the service technician. As I understand, I was one of the first Ace Salt Systems installed in this area and had a number of problems with both this system, the […]
